PRIVACY &
LEGAL CENTER

These Terms and Conditions, together with our Privacy Policy, constitute a legally binding agreement ("Agreement") between you ("User", "you", "your") and Facttrivia ("we", "us", "our", "Company"), the sole proprietorship owned and operated by Maanpreet, Punjab, India. By accessing, browsing, registering on, or purchasing from www.facttrivia.com ("Website"), you explicitly confirm that you have read, understood, and irrevocably agreed to be bound by every provision of this Agreement. If you do not agree with any part, you must immediately discontinue all use of this Website.

ਇਹ ਨਿਯਮ ਅਤੇ ਸ਼ਰਤਾਂ ਤੁਹਾਡੇ ਅਤੇ Facttrivia ਵਿਚਕਾਰ ਇੱਕ ਕਾਨੂੰਨੀ ਸਮਝੌਤਾ ਹਨ। ਸਾਡੀ ਵੈੱਬਸਾਈਟ ਦੀ ਵਰਤੋਂ ਕਰਕੇ ਤੁਸੀਂ ਇਹ ਸਾਰੀਆਂ ਸ਼ਰਤਾਂ ਮੰਨਦੇ ਹੋ।

We collect the following categories of personal data strictly to operate our e-commerce business:

A) Identity Data: Full name, email address, phone number.

B) Fulfillment Data: Shipping address, city, state, PIN code, country.

C) Transaction Data: Order ID, product purchased, amount paid, payment method used.

D) Technical Data: IP address, browser type, device type, operating system, referring URL, pages visited, time spent on site. This is collected automatically via cookies, server logs, and third-party analytics tools.

E) Communication Data: Any messages, emails, or WhatsApp communications you voluntarily send to us.

F) Advertising & Pixel Data: Behavioral data collected via the Meta Pixel (Facebook Pixel) and similar tracking technologies, including pages visited, products viewed, cart additions, and purchase events. This data is shared with Meta Platforms Inc. to enable targeted advertising. See Section 13 for full details.

ਅਸੀਂ ਤੁਹਾਡਾ ਨਾਮ, ਪਤਾ, ਫ਼ੋਨ, ਈਮੇਲ, IP ਐਡਰੈੱਸ, ਅਤੇ ਵੈੱਬਸਾਈਟ ਤੇ ਤੁਹਾਡੀ ਗਤੀਵਿਧੀ ਦਾ ਡਾਟਾ ਇਕੱਠਾ ਕਰਦੇ ਹਾਂ। Meta Pixel ਰਾਹੀਂ ਵਿਗਿਆਪਨ ਡਾਟਾ ਵੀ ਇਕੱਠਾ ਹੁੰਦਾ ਹੈ।

Your personal data is used exclusively for the following legitimate business purposes:

1. Processing and fulfilling physical book orders via India Post.

2. Delivering digital PDF products via email after confirmed payment.

3. Sending order confirmation, tracking updates, and delivery notifications.

4. Providing after-sale customer support via email or WhatsApp.

5. Preventing fraudulent transactions and unauthorized activity.

6. Improving website performance and user experience through analytics.

7. Displaying relevant advertisements on Meta platforms (Facebook, Instagram) to users who have previously visited our Website or expressed interest in our products, using data collected via the Meta Pixel.

8. Complying with applicable Indian laws including the Digital Personal Data Protection (DPDP) Act, 2023, and Information Technology Act, 2000.

Facttrivia does not sell, rent, lease, barter, or commercially exploit your personal data to any third-party marketing agency, data broker, or advertiser, beyond what is explicitly described in this Policy.

ਤੁਹਾਡਾ ਡਾਟਾ ਸਿਰਫ਼ ਆਰਡਰ ਪੂਰਾ ਕਰਨ, ਕਸਟਮਰ ਸੇਵਾ, ਧੋਖਾਧੜੀ ਰੋਕਣ ਅਤੇ Meta ਵਿਗਿਆਪਨਾਂ ਲਈ ਵਰਤਿਆ ਜਾਂਦਾ ਹੈ। ਅਸੀਂ ਤੁਹਾਡਾ ਡਾਟਾ ਕਦੇ ਵੇਚਦੇ ਨਹੀਂ।

We process your personal data on the following legal bases:

Contractual Necessity: Processing is required to fulfill your purchase order and deliver the product you have paid for.

Legitimate Interests: We process technical and behavioral data to improve our website, prevent fraud, and run our business efficiently.

Consent: Where required by law (including for advertising cookies and Meta Pixel tracking), we obtain your explicit consent. You may withdraw consent at any time.

Legal Obligation: We may process data to comply with applicable Indian laws, court orders, or regulatory requirements.

ਅਸੀਂ ਤੁਹਾਡਾ ਡਾਟਾ ਕਾਨੂੰਨੀ ਜ਼ਰੂਰਤ, ਇਕਰਾਰਨਾਮੇ ਦੀ ਪੂਰਤੀ, ਅਤੇ ਤੁਹਾਡੀ ਸਹਿਮਤੀ ਦੇ ਆਧਾਰ ਤੇ ਪ੍ਰੋਸੈਸ ਕਰਦੇ ਹਾਂ।

Facttrivia uses the Meta Pixel (also known as Facebook Pixel), a tracking technology provided by Meta Platforms Inc. (formerly Facebook), on our Website. This technology allows us to:

1. Track Conversions: Measure the effectiveness of our Facebook and Instagram advertisements by tracking actions you take on our Website after clicking an ad (e.g., product views, add-to-cart, purchase completion).

2. Retargeting: Show our advertisements to users who have previously visited our Website or specific product pages, even after they leave our site.

3. Lookalike Audiences: Create audiences of new potential customers who share similar interests and behaviors with our existing customers.

4. Ad Optimization: Help Meta's algorithms optimize ad delivery to users most likely to be interested in our books.

The Meta Pixel may collect the following data from your browser: IP address, browser type, referring page, pages visited, time on site, and actions taken (page view, view content, add to cart, purchase). This data is transmitted to and processed by Meta Platforms Inc., subject to Meta's own Data Policy available at facebook.com/policy.

Your Choices: You can opt out of Meta's use of data for advertising by visiting your Facebook Ad Preferences at facebook.com/ads/preferences or by using the Digital Advertising Alliance opt-out tool at optout.aboutads.info.

ਅਸੀਂ Meta Pixel (Facebook Pixel) ਵਰਤਦੇ ਹਾਂ ਜੋ ਤੁਹਾਡੀ ਵੈੱਬਸਾਈਟ ਗਤੀਵਿਧੀ ਟਰੈਕ ਕਰਦਾ ਹੈ ਅਤੇ Facebook/Instagram ਤੇ ਸਾਡੇ ਵਿਗਿਆਪਨ ਦਿਖਾਉਣ ਵਿੱਚ ਮਦਦ ਕਰਦਾ ਹੈ। ਤੁਸੀਂ facebook.com/ads/preferences ਤੇ ਜਾ ਕੇ ਇਸਨੂੰ ਬੰਦ ਕਰ ਸਕਦੇ ਹੋ।

Our Website uses the following types of cookies and tracking technologies:

Essential Cookies: Required for the Website to function. These maintain your shopping cart, login session, and checkout process. Cannot be disabled.

Analytics Cookies: Used to understand how visitors interact with our Website (pages visited, time spent, bounce rate). We may use Google Analytics or similar tools for this purpose.

Advertising Cookies (Meta Pixel): Placed by Meta Platforms Inc. to enable retargeting and conversion tracking for our Facebook and Instagram ad campaigns. These cookies track your browsing behavior across websites.

Functional Cookies: Remember your preferences (language, region) to improve your experience.

By continuing to use our Website after being presented with this notice, you consent to our use of all categories of cookies described above. You may manage cookie preferences through your browser settings; however, disabling essential cookies may impair Website functionality.

ਅਸੀਂ ਜ਼ਰੂਰੀ, ਵਿਸ਼ਲੇਸ਼ਣ, ਅਤੇ ਵਿਗਿਆਪਨ ਕੁਕੀਜ਼ ਵਰਤਦੇ ਹਾਂ। ਵਿਗਿਆਪਨ ਕੁਕੀਜ਼ Meta ਦੁਆਰਾ ਚਲਾਈਆਂ ਜਾਂਦੀਆਂ ਹਨ।

To operate our business, we share limited data with the following trusted third-party service providers. Each is contractually obligated to protect your data and use it only for the specified purpose:

Razorpay (Payment Processing): Processes online payments (UPI, cards, net banking). Razorpay is PCI-DSS compliant and RBI-regulated. We never see or store your card or UPI credentials. Razorpay's Privacy Policy: razorpay.com/privacy

Meta Platforms Inc. (Advertising): Receives pixel event data (page views, purchases) for ad targeting and measurement. Meta's Data Policy: facebook.com/policy

India Post / Courier Partners (Shipping): Receives your name, address, and phone number solely to deliver your physical book order.

WhatsApp Business (Customer Support): If you contact us via WhatsApp (+91-76260-04686), your messages are processed by Meta Platforms Inc. under their terms. We use WhatsApp strictly for order support, not for unsolicited marketing.

Google (Analytics & Fonts): We may use Google Analytics to understand site traffic. Google Fonts are loaded from Google's servers. Google's Privacy Policy: policies.google.com/privacy

WordPress / WooCommerce: Our Website is built on WordPress with WooCommerce. Order and customer data is stored in our secure WordPress database hosted on our server.

We do not share your data with any entity beyond those listed above without your explicit prior consent.

ਅਸੀਂ Razorpay, Meta, India Post, ਅਤੇ WhatsApp ਵਰਗੀਆਂ ਸੇਵਾਵਾਂ ਨਾਲ ਸੀਮਤ ਡਾਟਾ ਸਾਂਝਾ ਕਰਦੇ ਹਾਂ — ਸਿਰਫ਼ ਉਹਨਾਂ ਮਕਸਦਾਂ ਲਈ ਜੋ ਉੱਪਰ ਦੱਸੇ ਗਏ ਨੇ।

We retain personal data only for as long as necessary to fulfill the purpose for which it was collected:

Order Data: Retained for 7 years to comply with Indian tax and accounting laws (GST Act requirements).

Customer Account Data: Retained until you request deletion or close your account.

Communication Records: Retained for 2 years for customer support continuity and dispute resolution.

Analytics Data: Aggregated and anonymized; retained for up to 26 months.

Pixel/Advertising Data: Governed by Meta's data retention policies (typically 180 days for event data).

Upon expiry of the applicable retention period, data is securely deleted or anonymized so it can no longer be linked to you.

ਅਸੀਂ ਤੁਹਾਡਾ ਡਾਟਾ ਸਿਰਫ਼ ਜ਼ਰੂਰੀ ਸਮੇਂ ਲਈ ਰੱਖਦੇ ਹਾਂ। ਆਰਡਰ ਡਾਟਾ 7 ਸਾਲ, ਸੰਚਾਰ ਰਿਕਾਰਡ 2 ਸਾਲ।

We implement the following security measures to protect your personal data:

SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using industry-standard SSL/TLS protocols (HTTPS).

Payment Security: We never store credit/debit card numbers, CVV codes, UPI PINs, or bank passwords on our servers. All payment data is handled exclusively by Razorpay's PCI-DSS certified infrastructure.

Access Controls: Administrative access to our website and customer database is restricted to authorized personnel only, protected by strong passwords and two-factor authentication where available.

Regular Updates: Our WordPress installation, plugins, and security measures are kept updated to minimize vulnerabilities.

Despite these measures, no method of internet transmission is 100% secure. In the event of a data breach that poses a risk to your rights, we will notify affected users within 72 hours as required by applicable law.

ਅਸੀਂ SSL ਇਨਕ੍ਰਿਪਸ਼ਨ, ਸੁਰੱਖਿਅਤ ਪੇਮੈਂਟ ਗੇਟਵੇ, ਅਤੇ ਪਹੁੰਚ ਨਿਯੰਤਰਣ ਵਰਤਦੇ ਹਾਂ। ਡੇਟਾ ਉਲੰਘਣਾ ਦੀ ਸਥਿਤੀ ਵਿੱਚ ਅਸੀਂ 72 ਘੰਟਿਆਂ ਵਿੱਚ ਸੂਚਿਤ ਕਰਾਂਗੇ।

Under the Digital Personal Data Protection (DPDP) Act, 2023 and applicable privacy laws, you have the following rights regarding your personal data:

Right to Access: Request a copy of all personal data we hold about you.

Right to Correction: Request correction of inaccurate or incomplete data.

Right to Erasure ("Right to be Forgotten"): Request permanent deletion of your data from our active systems, subject to our legal retention obligations.

Right to Withdraw Consent: Withdraw your consent for advertising cookies or Meta Pixel tracking at any time, without affecting the lawfulness of prior processing.

Right to Grievance Redressal: Lodge a complaint with us or with the Data Protection Board of India if you believe your data rights have been violated.

Right to Nominate: Nominate another individual to exercise these rights on your behalf in the event of your death or incapacity.

To exercise any of these rights, contact us at: contact@facttrivia.com or via our Contact Page. We will respond within 30 days.

ਤੁਹਾਨੂੰ ਆਪਣਾ ਡਾਟਾ ਦੇਖਣ, ਸੁਧਾਰਨ, ਮਿਟਾਉਣ ਅਤੇ ਸਹਿਮਤੀ ਵਾਪਸ ਲੈਣ ਦਾ ਪੂਰਾ ਅਧਿਕਾਰ ਹੈ। contact@facttrivia.com 'ਤੇ ਲਿਖੋ।

Our Website and products are intended for individuals aged 18 years and above. We do not knowingly collect, process, or store personal data from any person under the age of 18 without verifiable parental or guardian consent. If we become aware that we have inadvertently collected data from a minor, we will delete that data immediately upon discovery. Parents or guardians who believe their child has provided us with personal information may contact us at contact@facttrivia.com to request immediate deletion.

ਸਾਡੀ ਵੈੱਬਸਾਈਟ 18 ਸਾਲ ਤੋਂ ਵੱਧ ਉਮਰ ਵਾਲਿਆਂ ਲਈ ਹੈ। ਜੇਕਰ ਕੋਈ ਨਾਬਾਲਗ ਡਾਟਾ ਦਿੰਦਾ ਹੈ ਤਾਂ ਅਸੀਂ ਉਸਨੂੰ ਤੁਰੰਤ ਡਿਲੀਟ ਕਰ ਦਿੰਦੇ ਹਾਂ।

All online transactions on our Website are processed exclusively through Razorpay, an RBI-regulated and PCI-DSS certified payment gateway. Facttrivia's servers do not capture, store, log, or process any sensitive financial information including but not limited to: Credit/Debit card numbers, CVV/CVC codes, card expiry dates, UPI PINs, net banking passwords, or OTPs. Such data is entered directly into Razorpay's secure encrypted environment and never passes through or is stored on our servers. Manual bank transfer details shared by customers are used solely for payment verification and are never stored beyond that purpose.

ਤੁਹਾਡੀ ਕੋਈ ਵੀ ਵਿੱਤੀ ਜਾਣਕਾਰੀ (ਕਾਰਡ ਨੰਬਰ, PIN, OTP) ਸਾਡੇ ਸਰਵਰ ਤੇ ਨਹੀਂ ਜਾਂਦੀ। ਸਭ ਕੁਝ Razorpay ਦੇ ਸੁਰੱਖਿਅਤ ਸਿਸਟਮ ਵਿੱਚ ਹੁੰਦਾ ਹੈ।

All content on this Website — including but not limited to the literary works "Gullposh", "Hikayat", and "Main Sau Munda Haan", all cover designs, logos, taglines, source code, visual layouts, written prose, poetry, and digital assets — is the exclusive intellectual property of Maanpreet / Facttrivia and is protected under the Indian Copyright Act, 1957, the Information Technology Act, 2000, and applicable international intellectual property treaties.

The following acts are strictly prohibited and will result in civil and criminal legal action:

Unauthorized reproduction, redistribution, or resale of any book in physical or digital form. Sharing, uploading, or forwarding purchased PDF files to any third party. Screen-recording, photographing, or otherwise capturing digital content. Using our brand name, logo, or content for commercial purposes without written permission.

ਸਾਡੀਆਂ ਕਿਤਾਬਾਂ, ਲੋਗੋ, ਅਤੇ ਵੈੱਬਸਾਈਟ ਸਮੱਗਰੀ ਦੀ ਨਕਲ ਕਰਨਾ, ਵੰਡਣਾ ਜਾਂ ਵੇਚਣਾ ਸਖ਼ਤ ਮਨ੍ਹਾ ਹੈ। ਉਲੰਘਣਾ ਕਰਨ ਵਾਲਿਆਂ ਵਿਰੁੱਧ ਕਾਨੂੰਨੀ ਕਾਰਵਾਈ ਹੋਵੇਗੀ।

From time to time, Facttrivia may offer promotional discount codes, limited-time offers, or seasonal campaigns. The following terms apply to all such promotions:

All discount codes are valid only for the duration explicitly stated in the promotion. Codes are non-transferable, cannot be combined with other offers, and hold no cash value. Facttrivia reserves the right to modify, pause, or terminate any promotional offer at any time without prior notice. Any countdown timers displayed on our Website reflect the approximate remaining time of the offer for the current session and are for indicative purposes only. Misuse, sharing, or exploitation of promotional codes may result in order cancellation.

ਪ੍ਰਮੋ ਕੋਡ ਸੀਮਤ ਸਮੇਂ ਲਈ ਹੁੰਦੇ ਨੇ। ਇਹਨਾਂ ਨੂੰ ਸਾਂਝਾ ਕਰਨਾ ਜਾਂ ਦੁਰਵਰਤੋਂ ਕਰਨਾ ਆਰਡਰ ਰੱਦ ਕਰਵਾ ਸਕਦਾ ਹੈ।

Your personal data is primarily stored and processed in India. However, certain third-party service providers (Meta Platforms Inc., Google LLC) operate globally and may process your data in countries outside India, including the United States and the European Union. These transfers occur solely to enable the services described in this Policy. We ensure such transfers are conducted under appropriate safeguards, including standard contractual clauses and the service providers' own compliance frameworks. By using our Website, you consent to your data being transferred to and processed in these locations for the stated purposes.

ਤੁਹਾਡਾ ਡਾਟਾ ਮੁੱਖ ਤੌਰ 'ਤੇ ਭਾਰਤ ਵਿੱਚ ਸਟੋਰ ਹੁੰਦਾ ਹੈ, ਪਰ Meta ਅਤੇ Google ਵਰਗੀਆਂ ਸੇਵਾਵਾਂ ਇਸਨੂੰ ਅੰਤਰਰਾਸ਼ਟਰੀ ਪੱਧਰ 'ਤੇ ਪ੍ਰੋਸੈਸ ਕਰ ਸਕਦੀਆਂ ਨੇ।

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FACTTRIVIA, ITS OWNER, EMPLOYEES, OR AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF DATA, LOSS OF PROFITS, DEVICE MALFUNCTION, DELAYS IN SHIPPING DUE TO FORCE MAJEURE (NATURAL DISASTERS, PANDEMICS, GOVERNMENT ACTIONS, STRIKES, WAR), UNAUTHORIZED ACCESS TO YOUR PERSONAL NETWORK OR DEVICE, OR ANY DISRUPTION TO THE WEBSITE. OUR MAXIMUM AGGREGATE LIABILITY FOR ANY CLAIM ARISING FROM YOUR USE OF THIS WEBSITE OR ANY PRODUCT PURCHASED SHALL NOT EXCEED THE ACTUAL AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT IN QUESTION.

Facttrivia ਅਸਿੱਧੇ ਨੁਕਸਾਨ ਲਈ ਜ਼ਿੰਮੇਵਾਰ ਨਹੀਂ ਹੋਵੇਗਾ। ਵੱਧ ਤੋਂ ਵੱਧ ਜ਼ਿੰਮੇਵਾਰੀ ਖਰੀਦੀ ਗਈ ਚੀਜ਼ ਦੀ ਕੀਮਤ ਤੱਕ ਸੀਮਤ ਹੈ।

This Website and all content, products, and services provided through it are offered on an "as is" and "as available" basis without any warranties of any kind, either express or implied. Facttrivia expressly disclaims all warranties including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components. Literary works are subjective in nature; we make no guarantee that any book will meet your personal expectations, preferences, or emotional needs.

ਕਿਤਾਬਾਂ ਕਲਾ ਹਨ, ਵਪਾਰਕ ਉਤਪਾਦ ਨਹੀਂ। ਸਾਡੀ ਵੈੱਬਸਾਈਟ ਅਤੇ ਸੇਵਾਵਾਂ "ਜਿਵੇਂ ਹਨ" ਦੇ ਆਧਾਰ 'ਤੇ ਪ੍ਰਦਾਨ ਕੀਤੀਆਂ ਜਾਂਦੀਆਂ ਹਨ।

You agree to indemnify, defend, and hold harmless Facttrivia, its owner Maanpreet, and any associates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: your violation of this Agreement; your use or misuse of the Website; your infringement of any intellectual property rights; your violation of any applicable law or regulation; or any false claim you make to obtain a fraudulent refund, replacement, or other benefit.

ਜੇਕਰ ਤੁਹਾਡੀ ਗਲਤੀ ਕਾਰਨ Facttrivia ਨੂੰ ਕੋਈ ਕਾਨੂੰਨੀ ਨੁਕਸਾਨ ਹੁੰਦਾ ਹੈ, ਤਾਂ ਉਸ ਦੀ ਭਰਪਾਈ ਕਰਨਾ ਤੁਹਾਡੀ ਜ਼ਿੰਮੇਵਾਰੀ ਹੋਵੇਗੀ।

In accordance with the Information Technology Act, 2000 and the DPDP Act, 2023, the following person is designated as the Grievance Officer for Facttrivia:

Name: Maanpreet
Designation: Founder & Grievance Officer, Facttrivia
Email: contact@facttrivia.com
Address: Punjab, India
Response Time: We will acknowledge your grievance within 48 hours and resolve it within 30 days.

ਕਿਸੇ ਵੀ ਡਾਟਾ ਜਾਂ ਪ੍ਰਾਈਵੇਸੀ ਸ਼ਿਕਾਇਤ ਲਈ contact@facttrivia.com 'ਤੇ ਸੰਪਰਕ ਕਰੋ। 30 ਦਿਨਾਂ ਵਿੱਚ ਜਵਾਬ ਮਿਲੇਗਾ।

This Privacy Policy and all disputes arising from it shall be governed by and construed in accordance with the laws of the Republic of India, including the Information Technology Act 2000, the Digital Personal Data Protection Act 2023, the Indian Copyright Act 1957, and the Consumer Protection Act 2019. Any legal proceedings shall be brought exclusively in the competent civil courts having jurisdiction in Bathinda, Punjab, India. You hereby consent to the exclusive jurisdiction of such courts.

ਸਾਰੇ ਕਾਨੂੰਨੀ ਵਿਵਾਦ ਭਾਰਤੀ ਕਾਨੂੰਨ ਅਧੀਨ ਬਠਿੰਡਾ, ਪੰਜਾਬ ਦੀਆਂ ਅਦਾਲਤਾਂ ਵਿੱਚ ਨਿਪਟਾਏ ਜਾਣਗੇ।

Facttrivia reserves the right to modify, update, or replace any part of this Privacy Policy at any time at our sole discretion. Material changes will be communicated by updating the "Last Updated" date at the top of this page. We encourage you to review this Policy periodically. Your continued use of the Website following the posting of changes constitutes your binding acceptance of the revised Policy. If you do not agree with a revised Policy, you must stop using the Website immediately.

ਅਸੀਂ ਕਦੇ ਵੀ ਇਸ ਨੀਤੀ ਵਿੱਚ ਬਦਲਾਅ ਕਰ ਸਕਦੇ ਹਾਂ। ਬਦਲਾਅ ਦੀ ਮਿਤੀ ਉੱਪਰ ਦਿੱਤੀ ਜਾਵੇਗੀ। ਵਰਤੋਂ ਜਾਰੀ ਰੱਖਣਾ = ਨਵੀਂ ਨੀਤੀ ਮੰਨਣਾ।